Shipping policy

Processing Times

All orders are processed within 1–3 business days (Monday–Friday, excluding public holidays) after payment confirmation. Orders placed on weekends or holidays are processed the next business day. During high-demand periods, processing may take up to 5 business days. You will receive a confirmation email with tracking information once your order has shipped.

Shipping Methods & Estimated Delivery Times

We ship worldwide from our fulfilment partners. Estimated delivery times begin from the date of shipment, not the date of order. These timeframes are estimates and not guarantees.

Region	Estimated Delivery	Method
United Kingdom	5–10 business days	Standard Shipping
Europe (EU)	7–15 business days	Standard Shipping
United States & Canada	10–20 business days	Standard Shipping
Rest of World	15–30 business days	Standard Shipping

Delivery times may vary due to customs processing, local postal service delays, peak seasons, or events beyond our control. Kivental Ltd is not responsible for delays caused by third-party carriers or customs authorities.

Shipping Costs

Shipping costs are calculated at checkout based on the destination and the weight of your order. Any applicable shipping charges are displayed before you complete your purchase. Free shipping promotions, when available, apply only to the specified regions and order thresholds stated in the promotion.

Order Tracking

Once your order has shipped, you will receive an email containing your tracking number and a link to track your package. Please allow 24–72 hours after receiving the tracking email for the carrier's system to update with scan information. If your tracking number does not show movement after 7 business days, please contact us at info@kivental.com and we will investigate with the carrier.

Customs, Duties & Taxes

International orders may be subject to import duties, taxes, and customs fees imposed by the destination country. These charges are the sole responsibility of the customer and are not included in our product prices or shipping fees. Kivental Ltd has no control over these charges and cannot predict their amount. We recommend contacting your local customs office for information about applicable duties before placing your order. Refusal to pay customs charges resulting in the return of a package to us may result in the order being refunded minus the original shipping cost and any return shipping fees incurred.

Lost, Damaged or Delayed Shipments

Once a package has been handed over to the shipping carrier, Kivental Ltd is not liable for any loss, theft, damage, or delay that occurs during transit. Risk of loss passes to the customer at the point of dispatch.

Delayed shipments: If your order has not arrived within the maximum estimated delivery window for your region, please contact us at info@kivental.com. We will open an investigation with the carrier. Please note that carrier investigations can take up to 30 business days to resolve. We cannot issue refunds or replacements until the investigation is complete.

Lost shipments: A package is considered lost only after the carrier investigation confirms it cannot be located. At that point, we will offer a replacement or a full refund at our discretion.

Damaged shipments: If your order arrives damaged, you must contact us within 7 days of delivery with photographic evidence of the damage to the product and the packaging. Claims made after 7 days may not be accepted. We reserve the right to request the item be returned before issuing a replacement or refund.

Delivered but not received: If tracking shows your order as delivered but you have not received it, please check with neighbours, building reception, or your local postal depot. If the package remains missing, contact us within 7 days of the marked delivery date. Kivental Ltd is not responsible for packages confirmed as delivered by the carrier.

Undeliverable Packages & Incorrect Addresses

It is the customer's responsibility to provide a complete and accurate shipping address at checkout. Kivental Ltd is not responsible for orders shipped to incorrect, incomplete, or outdated addresses provided by the customer. If a package is returned to us due to an incorrect address, the customer will be responsible for any additional shipping costs to reship the order. If an undeliverable package is not returned to us by the carrier, no refund or replacement will be issued.

P.O. Boxes & Restricted Destinations

We currently do not ship to P.O. boxes, military addresses (APO/FPO), or freight forwarding services. Orders placed with these address types may be cancelled and refunded. If you are unsure whether we ship to your location, please contact us before ordering.

Policy Changes & Contact

Kivental Ltd reserves the right to update or modify this Shipping Policy at any time without prior notice. Changes take effect immediately upon being posted on our website. It is the customer's responsibility to review this policy periodically.

For any shipping-related questions or concerns, contact us at:

Email: info@kivental.com Website: www.kivental.com